If you have any questions about the purchase, you can always write to us by e-mail at shop@ratoch.cz or call (+420) 605 700 247.


We send orders abroad for 120 CZK (circa 5 EUR, the correct price is always shown on the “Checkout page”), takes within 1 week inside EU, and 1-3 weeks for rest of the world.


By bank transfer – free of charge
PayPal (by card) – free of charge


Josef Kratochvíl
address Na stráni 209, Jablonné v Podještědí, 471 25

Identification number: 87116588, VAT CZ8101082319
registered at the Trade Licensing Office of the City of Liberec, Czech Republic,
for the sale of goods through an online store located at the Internet address https://shop.ratoch.cz/

Returns policy

In the event of withdrawal from the contract, the seller will return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same way as the seller received from the buyer.

The seller is also entitled to return the performance provided by the buyer when returning the goods to the buyer or otherwise, if the buyer agrees and the buyer does not incur additional costs.

If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that he sent the goods to the seller.

The seller is entitled to unilaterally set off the claim for compensation for damage to the goods against the buyer’s claim for a refund of the purchase price.